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|Can I return my product?|
We do not take returns unless there is a problem with your order that has resulted from an error on the part of Glasswear Studios, Inc. Before we accept a return, we may try to remedy the situation with a replacement or exchange of the item in question. We may or may not want the jewelry in question back, which will be determined on a case by case basis. If the item is defect free, but there is a major discrepancy in the design/artwork, please contact us and we will access the situation. Please note that every glass piece will have unique variations, as is the nature of handmade items. We do our best to create matching or complimentary pairs, and will always listen to your concerns/feedback about your order.
If your jewelry arrives broken, defective, damaged or is not what you ordered please contact us so we can resolve the situation. A photo is the best way to show us what is wrong with your item, so we may request one. We will then review your situation and tell you how to proceed.
If you are asked to return your jewelry it must be in the originally SEALED bag or professionally autoclaved for our health and safety . If you do not call or e-mail us before submitting a return, it will be returned to you or discarded, with no refund or exchange made.
|Help! I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving your shipment.