Find quick answers to your questions below...
Jewelry Questions
Can I purchase a design that has been discontinued?
Do your plugs or eyelets come in any other sizes?
How do I order a longer or shorter wearing surface?
How is GwS jewelry measured?
I lost/broke an item. Can I buy a single to match the one I have?
Is GwS jewelry made in the U.S.A.?
Is GwS jewelry sterile?
Is jewelry sold per piece or per pair?
Single Flare (SF) or Double Flare (DF)
What is the difference between wearing surface and length?
What is the wearable surface measurement of GwS plugs?
My Account
How do I unsubscribe from the newsletter?
I was registered on the old website - does my login still work?
How do I create an account?
How do I edit my account information?
Oops! I forgot my password.
Order Status
Where's my invoice?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
Help! My stuff never arrived.
An item is missing from my order.
When will my order ship?
Site Navigation
How are the menus laid out?
What are Dome Flare plugs?
What are Pattern Front Plugs?
What are the new features on the website?
What features did not cross over from the old website?
What is Overstock Jewelry?
Where are all the non-jewelry info pages located?
Affiliate Info
What are the payout terms for Affiliates?
What is the Affiliate Program?
Where can I get banner ads for Affiliates?
Who can become an Affiliate?
Wholesale Info
Can I check out as a "guest" wholesale client?
How do I set up a Wholesale Account?
What are the Wholesale Discounts?
Return Policies
Can I return my product?
Help! I received the wrong product.
Domestic and International Shipping
International Customs
My shipping quote is very expensive. Why?
What shipping methods do you offer?
Do you ship to my country?
How much is my shipping?
When will my order ship?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my return refund credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I order just 1 plug or do I have to buy 2?
What are the current discount codes?
How do I buy/redeem a gift certificate?
How do I find a product?
How do I navigate the site?
How do I use a coupon?
I chipped/broke my jewelry. Is it fixable?
I dropped my jewelry and it chipped/broke, is it guaranteed?
What does Glasswear Studios, Inc. guarantee?
Privacy Policy
Additional Support
Can I check out as a guest?
Can I post a review as a guest or anonymously?
I found a broken link, how should i notify you?
Why can't I download pictures?
How do I contact you?